Shipping Policy
Shipping Policy
At present, our standard shipping fees vary depending on the destination country/region and the total order value. As a result, shipping charges may differ by order. Please refer to the table below for detailed pricing information.
Please note that for orders eligible for free shipping, the minimum order amount refers to the actual amount paid by the customer after all discounts and promotions have been applied. Only orders exceeding the specified amount qualify for free shipping.
| Region/Country | Shipping Cost | |
| Japan, Malaysia, Singapore, Thailand, Vietnam, Indonesia | FREE (Order Value≥$20) |
|
| New Zealand, Australia、Hong Kong SAR, Taiwan, Brunei, Philippines、Canada、South Korea | $5.99 (Order Value＜$50） |
FREE (Order Value≥$50) |
| Saudi Arabia, UAE, European Union, United Kingdom, Norway, Switzerland, Israel, Spain | $5.99 (Order Value＜$45） |
FREE (Order Value≥$45) |
| United States | $9.99 (Order Value＜$30） |
FREE (Order Value≥$60) |
| $6.99 ($30≤Order Value＜$50） |
||
| $4.99 ($50≤Order Value＜$59.99） |
||
| United States (Puerto Rico) | $19.99 (Order Value＜$50） |
$14.99 (Order Value≥$50) |
| US remote areas & minor outlying islands | $9.99 (Order Value＜$50） |
FREE (Order Value≥$50) |
| Mexico, Peru | $5.99 (Order Value＜$50） |
$15 (Order Value≥$50) |
| Chile, Colombia | $6.99 (Order Value＜$100） |
FREE (Order Value≥$100) |
| Serbia | $9.99 (Order Value＜$99） |
FREE (Order Value≥$99.01) |
| Morocco | $6.99 | |
| Romania | $11.99 (Order Value＜$49） |
$5.99 (Order Value≥$49.01) |
What countries and regions do we ship to?
Currently, we ship to countries and regions listed here: Check the list. Please contact support@xvxchannel.com if yours is not listed.
When will my orders be shipped out?
Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, for Pre-Orders/Group Buys please check the product page for a specific shipping date.
How long does it take to deliver my order?
Delivery typically takes approximately 8–15 business days to reach your country, excluding certain remote areas. However, shipping times may occasionally be affected by external factors, which could result in delays.
If you have not received your package within 15 days, please contact us at support@xvxchannel.com for further assistance.
How do I track the shipping status of my orders?
Once your order has been shipped, the tracking number will be uploaded to your order details. You may check the shipping status via Order Tracking.
Do I have to pay import tax or customs fees?
Yes. Please be aware that VAT is included in your orders but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves.
Note: Due to current customs regulations in Brazil, we are unable to declare packages at a lower value. Undervaluation carries a significant risk of the package being held by customs. For customers in Brazil, if a package is destroyed by customs due to the customer’s failure to complete customs clearance in a timely manner, we will be unable to provide any after-sales support, including reshipment, refund, or replacement.
What if the tracking shows my package is being returned to the sender?
This situation usually occurs when the local carrier cannot reach the recipient or the delivery address is incorrect, causing the package to be returned to our overseas warehouse. This process may take up to 30 days.
If you receive such a notification, please:
1. Check your shipping information for errors.
2. If there is an error, provide the correct address to support@xvxchannel.com.
We will update the shipping information and arrange for redelivery once we receive confirmation from the carrier.
What if my package has been shipped but I have not received it?
1. Tracking status not updating:
If the tracking status remains unchanged for an extended period, contact support@xvxchannel.com. We will reach out to the carrier to obtain the latest update and inform you.
2. Tracking shows the package has been delivered:
· Check your mailbox or the area near your mailbox.
· The package may have been signed for by a family member or delivered to a neighbor.
· Check your yard or nearby surroundings.
3. If you suspect the package has been stolen, please provide the following information to support@xvxchannel.com for prompt assistance:
· Written proof of loss from the carrier
· Relevant video evidence from the delivery site