XVX Venom Themed Liquid Metallic ABS+PC Keycap Set

How much shipping fees should I pay?

For standard shipping, we usually will charge as the chart below. We provide free standard shipments to most countries and regions for orders over $50 USD (Package weight ≤ 3kg). Please be aware that the $50 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon. 

• Shipping rates for orders less than $50 USD (Package weight ≤ 3kg). DHL Expedited Shipping is available in certain countries and areas only. 

• Shipping costs by weight for orders over $50 USD:  

What countries and regions do we ship to?

• Currently, we ship to countries and regions listed here: Check the list. Please contact support@xvxchannel.com if yours is not listed.
• DHL Expedited shipping is not available for P.O. boxes, APO/FPO addresses, remote areas such as Alaska and Hawaii, and offshore addresses such as Puerto Rico and Guam.

When will my orders be shipped out?

Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, for Pre-Orders/Group Buys please check the product page for a specific shipping date. 

How long does it take to deliver my order?

Normally, the standard shipping will take about 8 - 15 business days except for a few remote areas. We provide an expedited shipping option for certain countries and areas which will add extra cost to your orders. Expedited shipping will be delivered by DHL, it normally will take 3 - 7 business days except for a few remote areas. For specific situations please consult us. 

How do I track the shipping status of my orders?

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order.

Do I have to pay import tax or customs fees?

Yes. Please be aware that VAT is included in your orders but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves. 

7-Day Return & Refund Policy

Return requests of products purchased directly from en.xvxchannel.com can be accepted within 7 days after the product has been delivered.

To return a product, all items for return should be unused and maintain their original condition with all of the original packaging, parts, and accessories. The customer shall be responsible for and prepay all shipping charges and assume all risk of loss or damage to the product while in transit to XVX. 

Once the product is received and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge and 4% processing fee charged by Shopify. Please allow 15 business days for the refund to be processed. 

1-Year Warranty

We offer 1-year limited warranty services against defects in products and accessories. Warranty coverage begins at the time the consumer purchases the product and is non-transferable. A receipt or proof of purchase is required to claim the warranty. 

If the product has any performance or quality problem (non-artificial damage) within 7 days after the product has been delivered. Please contact us immidiately and we will send over a new replacement unit or issue a refund at the customer’s preference.

*The information provided here is an overview. For specific situation please contact us at support@xvxchannel.com.